Terms of Sale

Orders are shipped within 24 hours to 4 weeks from when the order is placed. Processing time depends on item availability. Orders placed on business days before 1:00 PM may be eligible for same-day shipping. Business days are Monday through Friday. Holidays and weekends are not included, and no shipments are processed on those days. Orders are acknowledged by email within 24 hours of placing the order. Orders are shipped within 24 hours to 4 weeks from when the order is placed. Processing time depends on item availability.

Our standard mode of shipping is UPS Ground, If you require expedited shipping, please contact customer service by phone 1-800-955-0376 or email ([javascript protected email address]) with order information additional shipping. Delivery times vary, depending on location and the method of shipment selected. We cannot guarantee exact delivery time from the time you place your order, and we are not responsible if UPS extends the delivery time after the order ships. If your order is returned to us as an undeliverable package, we will contact you through the contact information submitted when your order was placed.

Your credit card will be charged upon placement of the online order.

You will receive a shipment confirmation email once your order has shipped. You may contact customer service to get the tracking number(s) for your shipment(s).

Please contact customer service by phone 1-800-955-0376 or email ([javascript protected email address]) with order information due to special handling.

Returns are accepted within 30 days from date received. Call customer service at 1-800-955-0376 or email: Returns@astraglassinnov.com for a return authorization number.

Call customer service at 1-800-955-0376 or email: Returns@astraglassinnov.com to report breakage.